Privacy · Placestack

Last updated 13 October 2026.

1. Introduction

This Privacy Policy describes how Placestack, Inc. (“Placestack”, “we”, “us”) collects, uses and shares personal information through its website, console, Explorer, API and MCP server (the “Service”). Capitalized terms not defined here have the meanings given in our Terms of Service.

2. Information we collect

Information you provide

Account information: name, email address, organization name and password.
Payment information: billing details, processed by our payment processor. We do not store full card numbers.
Communications: information you send us through the contact form, by email or through support, including your name, email address, company and message.
Content you submit: addresses, queries and messages you send to the Service, including to the AI assistant.

Information collected automatically

Usage information: API requests, the endpoints and features used, response status, credits used and timestamps.
Device and log information: IP address, browser type, device information, referring site and pages viewed.
Cookies: as described in section 5.

3. How we use information

We use the information we collect to:

Provide, operate and maintain the Service.
Process payments and manage accounts.
Respond to requests and provide support.
Monitor usage, enforce rate limits and protect against fraud, abuse and security incidents.
Analyze and improve the Service.
Send service and administrative messages, and marketing communications you can opt out of.
Comply with law and enforce our Terms of Service.

4. How we share information

We do not sell personal information. We may share it with:

Service providers that perform services for us, such as hosting, payment processing, email delivery, analytics and AI model providers that power the AI assistant.
Authorities and others when we believe disclosure is required by law or legal process, or necessary to protect the rights, property or safety of Placestack, our users or others.
A successor in connection with a merger, acquisition, financing, sale of assets or similar transaction.
Others with your consent or at your direction.

We may use and share aggregated or de-identified information without restriction.

5. Cookies and similar technologies

We use cookies to keep you signed in, remember preferences, record how you arrived at the site and understand how the Service is used. You can block cookies in your browser settings, but parts of the Service may not work without them. The Service does not respond to Do Not Track signals.

The site uses Google Analytics. Google's use of this information is described in How Google uses information from sites or apps that use our services. You can opt out with the Google Analytics opt-out browser add-on.

6. Public records data

The Data includes information from public records, such as property owner names and mailing addresses. This Privacy Policy covers personal information we collect about users of the Service, not information in public records. Questions about a public record should go to the county or city that maintains it.

7. Data retention

We keep personal information for as long as your account is active and afterwards as long as needed to comply with legal obligations, resolve disputes, enforce our agreements and for legitimate business purposes.

8. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee the security of your information.

9. Children

The Service is not directed to children under 13, and you must be at least 18 to create an account. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.

10. Users outside the United States

The Service is operated in the United States. If you use it from elsewhere, you consent to the transfer and processing of your information in the United States, where data protection laws may differ from those in your country.

11. Your choices

You can update your account information in the console and opt out of marketing emails using the unsubscribe link in them. Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information. To make a request, contact us. We may need to verify your identity before responding.

12. Third-party websites

The Service may link to websites and services we do not control. Their privacy practices are governed by their own policies.

13. Changes to this policy

We may update this Privacy Policy at any time by posting the revised version on this page and changing the date above. Your continued use of the Service after a change means you accept it.

Privacy policy